Plural — an AI platform from 0 → 1

The brief: ship a multi-tenant LLM platform enterprise teams could trust with their own data. The catch was the usual one — the product was being designed while the model layer underneath kept moving.

We built a weekly eval rubric that the whole team scored. We killed a feature my CEO loved when the data said no. We wrote a launch retro that’s now company-standard everywhere those engineers went next.